eReader for iPhone and iPod touch Frequently Asked Questions
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New in Version 2.1: Part 1
New in Version 2.1: Part 2
The eReader App is no longer available at the iTunes App Store. If you have not already downloaded the eReader App and have it saved in your iTunes library on your PC then you will no longer be able to re-download the App from the App Store. If you are having trouble with the eReader app and you have it saved in your iTunes library, try deleting the eReader App and you may sync the application back onto your device from your iTunes Account from your desktop.
This page lists answers to the most common questions about the eReader for iPhone and iPod touch release. The short introductory video to the right shows you how to use the main features of the product.
What Features are in the 2.1 Release?
What Devices Does eReader for iPhone and iPod Touch support?
You can use this product on iPhone, iPhone 3G, and iPod touch devices.
Does this work on iPod classic or other older iPods?No, older versions of iPod do not have a software developer environment that allows us to port our reader software to the devices. You must have an iPod touch or iPhone to use eReader.
Where can I get content?
You can connect to your eReader.com or Fictionwise.com bookshelf directly from the application wirelessly to download your purchases from those stores. In addition, you can launch Safari from within the eReader application to browse other Internet sites such as Manybooks.net that have eReader PDB format content.
What if I have accounts at both eReader and Fictionwise?If you have two accounts, one with eReader and one with Fictionwise, and both of those accounts have exactly the same login id and password then you may login on the device using that common login id and password and you will see all the compatible eBooks from both accounts on your device!
If your login information differs between your eReader and Fictionwise accounts, then whichever set of information you use to login on the device determines which bookshelf you will see.
How can I get my own personally created eReader format content onto eReader for iPhone or iPod touch?This version now supports the acquisition of personal content in eReader PDB format. For details see the Personal Content FAQ.
Which of my eBooks can I download to eReader on the iPhone and iPod touch?
For eReader.com customers, every eBook available on eReader.com of course works when using the eReader eBook reading application.
For Fictionwise.com customers, every Multiformat (unencrypted) eBook works, and every Secure eReader eBook works. When you log in to your Fictionwise.com account from the device, note that you will only see listed those eBooks that work on the eReader software. You will not be shown eBooks that don't work, such as Secure Microsoft Reader eBooks, etc. If you see it on the device, you can download and read it on the device.
For eBooks you download from other web sites, they must be in eReader PDB format. No other format will work with eReader currently. Please note that PDB is a container format and may hold many different kinds of files. The file must be an eReader format PDB file.
I have had problems downloading my Bookshelf, what can I do?
The most common cause of downloading errors is that you do not have a credit card registered at eReader.com or Fictionwise.com. Secure eBooks in the eReader format are encrypted using a credit card number and so if you do not have one on file with us the download server can't deliver the file.
I downloaded a Book but am having trouble unlocking it.First, make sure you are using the correct unlock information. Login to your eReader.com or Fictionwise.com account (whichever one you bought the book from) and go to your bookshelf. You will see your billing name and the last four digits of the default unlock card listed next to every Secure eReader eBook.
Remember that your unlock name must be exactly as listed there, including middle names, middle initials, etc. That is the most common error when trying to unlock. Also make sure you are using the same credit card as listed on the website. The website displays the last four digits for security reasons but you must of course type the entire card number in to unlock the book.
The eReader application remembers the hash code of the last few unlock codes you have used on the device, so you typically do not need to type unlock codes very often, really just when you change credit cards or get a new device. In practice many people go years without having to type another unlock code.
Starting in version 1.2 of eReader, when you download secure eBooks from eReader.com and Fictionwise.com accounts, an "unlock hint" will be provided for you on the Unlock Book screen. The "hint" works by providing the Purchaser's Name that unlocks the book and automatically filling it in for you. Also, the last four digits of the credit card number that makes up the Unlock Code will be displayed. This helps you to be sure what information you need to use to unlock and open your book.
Can I upload content using iTunes?No, iTunes only supports a limited number of file types currently. See the video for a demonstration of how you get content onto eReader for iPhone and iPod touch.
If you did not see your question answered here, please review the video on this page which covers most basic usage scenarios. Full documentation and other troubleshooting advice can be found here.
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